1 - Does NICOMATIC have a Quality Management System?

Yes, NICOMATIC is an organization in compliance with known quality management systems such as ISO 9001-2008 system and EN9100-2009 add four links, one to French ISO and one to EN certification and the other one to USA ISO cert and one to China ISO.

2 - Is it possible to get a Quality manual?

Yes, if you are currently a NICOMATIC customer, please contact the sales department.

3 - Under which ISO certificate does NICOMATIC work?

ISO 9001-2008

4 - What is NICOMATIC position regarding the RoHS directive?

All NICOMATIC products are in compliance with RoHS directives

5 - Does NICOMATIC follow the REACH procedure?

Yes all NICOMATIC products are in compliance with REACH procedure

6 - We would like to audit NICOMATIC. Is this possible?

Yes, please schedule with our sales department for a site audit.
 

7 - Replace former question with: what is nicomatics return/reject rate from the customers

Currently has improved to less than 0.9% of line items shipped.

Nicomatic continuously thrives to improve this rate.

8 - What is NICOMATIC position regarding "MSDS" reports?

According to OSHA hazard communication standard 29CFR 1910.1200, all NICOMATIC products are defined as articles. NICOMATIC products are not toxics under normal usage.

As specified in OSHA HCS 29 CFR 1910.1200 article means:

a) One piece product with a particular shape and design.

b) One piece product which its final function depends totally or partially on its design on function.

c) One piece product which does not release or provoke the release a dangerous materials, if used under normal conditions.
 

9 - Is there a warranty for parts purchased from NICOMATIC, and if yes of what nature?

Yes, all parts are subject to twelve months warranty from the date of purchase if they are used under recommended NICOMATIC instructions. In case of finding defects or discrepancies in quality and or quantity please contact us as soon as the issue is detected.

10 - How are obsolete products dealt with at Nicomatic?

A Part Change Notification (PCN) will be distributed to the customers. If you would like to inquire regarding a specific part or change please contact us at: Technic@nicomatic.com

Notifications will be generated for:

- Dimensional change

- Functional change

- Structural or material change

- Specifications or performance change

- Obsolete products

- Reference or designation change 

11 - Are expiration dates applicable to Nicomatic products?

Yes, the expiration date could apply to certain products as following:

- LEDs: One year after opening a hermetic and anti static package.

- Reeled articles for placement of SMT (Surface Mount Technology) items: Two years from the date of manufacturing for the integrity of the adhesive of the reel.

- Spacer Adhesive Material: two years from date manufacturing

- Dome Arrays: two years from date of manufacturing

- Silver Epoxy: Six months from the date of Manufacture.

For parts which contain adhesive if not kept in recommended conditions the adhesion properties can degrade overtime. Keep the parts in ambient temperature of about 23 degrees Celsius and around 65% Relative Humidity.


12 - Does Nicomatic ensure product traceability?

Yes, all Nicomatic parts carry a unique lot number which allows easy traceability.

You can find this number on the label that is placed on the packaging of the parts as well as on the Certification of Conformance.

For example for domes this information appears on the label on the box and on the tube or bag and for Crimpflex reeled contacts, on the outside of the reel. The same applies to CMM, DMM, LEDs, FFCs, Spacer material etc.
 

13 - Whom should I speak to in case of finding defects or discrepancies?

For parts that are purchased form Nicomatic France, please contact Quality@nicomatic.fr.

For parts purchased form other subsidiaries please contact sales at that facility.

14 - If NICOMATIC is not my direct contact (I have not been delivered by NICOMATIC), how to report a claim?

Please contact your sales associates. Nicomatic as the manufacturer will provide necessary assistance and support to rectify the issue.

15 - What are the required information and/or documents if I want to file a quality claim?

Please complete the form provided by the attached link. Reporting part number, lot number, an explanation of the problem and your expectation of the next step. 


16 - How do I send back the defective parts to NICOMATIC?

Please report the issue to NICOMATIC, the quality department will issue a RMA number if applicable. When returning the parts record the RMA no. On the package.
 

17 - Can I send pictures of defects that I have identified to NICOMATIC?

Yes, please if possible attach the photos to the initial claim to assist with explanation of the problem.

18 - How do you deal with customer claims?

After the necessary information is received Nicomatic analyses the problem and will react accordingly such as issuing RMA no and credit, completing CAR (Corrective Action Report), replacement. etc.

19 - How long will I wait to get an answer from an Email sent to quality@nicomatic.fr ?

We try to address all issues within the first 24 hours.