Nicomatic is certified ISO9001:2015 and EN9100:2016.
The company products are compliant with the european REACH and RoHS directives and regulations.
In order to better reply to the high technology & electronics market requirements, the management refers to EN9100 certificate to build its quality system.
The control of all steps to market a product is a guarantee for our clients to find an adapted solution to their needs.
The constant will to improve quality is ensuring a long term development and growth for all NICOMATIC partners. The company management is highly involved to implement this policy with the support of every member of the NICOMATIC group.
For all questions regarding quality, email@example.com is at your disposal.
For parts that are purchased from Nicomatic France, please contact firstname.lastname@example.org. For parts purchased from other subsidiaries please contact sales at that facility.
Please contact your sales associates. Nicomatic as the manufacturer will provide necessary assistance and support to rectify the issue.
Please complete this form provided by the attached link. Reporting part number, lot number, an explanation of the problem and your expectation of the next step.
Please report the issue to NICOMATIC, the quality department will issue a RMA number if applicable. When returning the parts record the RMA no. On the package.
Yes, please if possible attach the photos to the initial claim to assist with explanation of the problem.
After the necessary information is received Nicomatic analyses the problem and will react accordingly such as issuing RMA no and credit, completing CAR (Corrective Action Report), replacement. etc.
We try to address all issues within the first 24 hours.
Yes, if the parts are used under recommended conditions and it is determined that Nicomatic is the reason for the defect; the parts can be replaced by placing a new order and the credit note will be assigned to the returned parts.
A number of reasons could be responsible for the shortage, wrong order entered, wrong count at packaging, counting mistakes, etc. Please contact our sales department, however for some parts which are weight counted + 3% could be expected.
Yes, please refer to attached link to view the certifications.
Nicomatic is in full compliance with this requirement, please find our standard certification here.
Yes, if you are currently a NICOMATIC customer, please contact the sales department.
What is a product life cycle? How are obsolete products dealt with at Nicomatic?
A Part Change Notification (PCN) will be distributed to the customers. If you would like to inquire regarding a specific part or change please contact our sales department according to your geographical location.
Notifications will be generated for:
For high performance connectors (CMM, DMM, OMM, Microflex) estimated End Of Life is superior to 10 years. There will be continuous production of these products till at least 2040.
For Crimpflex, FFC and Switch'Air domes estimated End Of Life is superior to 5 years.
Yes, NICOMATIC France is an organization in compliance with known quality management systems such as ISO 9001-2008 system and EN9100-2009 . Ours Chinese & american subsidiaries are in compliance with the quality management systems ISO 9001 - 2008.
All NICOMATIC products are in compliance with RoHS directives
Yes all NICOMATIC products are in compliance with REACH procedure
Yes, please schedule with our sales department for a site audit.
Currently has improved to less than 0.9% of line items shipped. Nicomatic continuously thrives to improve this rate.
According to OSHA hazard communication standard 29CFR 1910.1200, all NICOMATIC products are defined as articles. NICOMATIC products are not toxics under normal usage.
As specified in OSHA HCS 29 CFR 1910.1200 article means:
Yes, all parts are subject to twelve months warranty from the date of purchase if they are used under recommended NICOMATIC instructions. In case of finding defects or discrepancies in quality and or quantity please contact us as soon as the issue is detected.
For Crimpflex, FFC and Switch'Air domes estimated End Of Life is superior to 5 years
Yes, the expiration date could apply to certain products as following:
For parts which contain adhesive if not kept in recommended conditions the adhesion properties can degrade overtime. Keep the parts in ambient temperature of about 23 degrees Celsius and around 65% Relative Humidity.
Yes, all Nicomatic parts carry a unique lot number which allows easy traceability.
You can find this number on the label that is placed on the packaging of the parts as well as on the Certification of Conformance.
For example for domes this information appears on the label on the box and on the tube or bag and for Crimpflex reeled contacts, on the outside of the reel. The same applies to CMM, DMM, LEDs, FFCs, Spacer material etc.