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Quality

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QSE Policy
Nicomatic is certified ISO9001:2015 and EN9100:2016. The company products are compliant with the european REACH and RoHS directives and regulations. In order to better reply to the high technology & electronics market requirements, the management refers to EN9100 certificate to build its quality system. The control of all steps to market a product is a guarantee for our clients to find an adapted solution to their needs. The constant will to improve quality is ensuring a long term development and growth for all NICOMATIC partners. The company management is highly involved to implement this policy with the support of every member of the NICOMATIC group.
Certificat RoHS
CMRT Declatation
CMRT Policy
Compliance RoHS
dangerous substances
ITAR ECCN
Lexique Guidelines RoHS
Position REACH
Prohibited substances declaration
QSE Policy
REACH Statement
AS 9100D (Technically equivalent to EN 9100:2018 and JISQ 9100:2016)
ISO 9001:2015
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EN9100

NICOMATIC was already in the short list of the EN9100 qualified companies. Present in high value technology markets such as avionics, space, defense, railway and medical, the first issue for Nicomatic is to design, manufacture and deliver a quality product with the main objective being customer satisfaction.

 

Whom should I speak to in case of finding defects or discrepancies?

For parts that are purchased from Nicomatic France, please contact quality [at] nicomatic.fr. For parts purchased from other subsidiaries please contact sales at that facility.

If NICOMATIC is not my direct contact (I have not been delivered by NICOMATIC), how to report a claim?

Please contact your sales associates. Nicomatic as the manufacturer will provide necessary assistance and support to rectify the issue.

What are the required information and/or documents if I want to file a quality claim?

Please complete the form provided by the attached link. Reporting part number, lot number, an explanation of the problem and your expectation of the next step.
 

How do I send back the defective parts to NICOMATIC?

Please report the issue to NICOMATIC, the quality department will issue a RMA number if applicable. When returning the parts record the RMA no. On the package.